Refund Policy
We want you to be satisfied with our services. Here's our refund policy explained clearly.
Last updated: 8/21/2025
At Spex ID Topup Center, we strive to provide excellent service and ensure customer satisfaction. This refund policy outlines the conditions under which refunds may be requested and the process for obtaining them.
- Service not delivered within 48 hours of payment confirmation
- Wrong package delivered due to our error
- Technical issues preventing package delivery on our end
- Duplicate charges for the same order
- Incorrect Player ID or game information provided by customer
- Account suspended or banned by game publisher
- Package successfully delivered to the specified account
- Change of mind after successful delivery
- Delays caused by game publisher maintenance
Step 1: Submit Request
Contact our support team with your order details and reason for refund
Step 2: Review Process
Our team will review your request within 24-48 hours
Step 3: Investigation
We may need to verify details with the game publisher
Step 4: Decision
You'll receive our decision via email with next steps
Step 5: Refund Processing
If approved, refunds are processed within 3-5 business days
Bank Transfer
3-5
Business Days
Ez Cash
1-2
Business Days
Binance
2-4
Business Days
Processing Fees: Original processing fees (such as Ez Cash fees) are non-refundable.
Partial Refunds: In some cases, partial refunds may be offered based on the specific circumstances.
Time Limit: Refund requests must be submitted within 12 hours of the original purchase.
Need to Request a Refund?
Contact our support team with your order details and we'll help you through the process.
Email: spexofficial100@gmail.com
WhatsApp: +94 751 586 577
Support Hours: 6:00 AM - 12:00 AM (Mon-Fri)